Privacy Policy
Effective:
Welcome to Cinko ("Cinko", "we", "us"). We respect your privacy. This Policy explains what we collect, how we use it, and your rights. If you do not agree, please do not use the Service.
Information We Collect
- Account data – name, email, phone, password hash.
- Profile preferences – star ratings, price range, guests.
- Location data – coarse/precise location to find nearby hotels (with your consent).
- Transaction data – bookings, amounts, currency, success/failure. Payments are processed by Stripe; we do not store full card numbers.
- Device & usage – app version, device, OS, IP, events, diagnostics, cookies.
How We Use Information
- Provide and improve the Service, including search, booking, and support.
- Process payments and prevent fraud.
- Personalize results and recommendations.
- Comply with legal obligations and enforce terms.
Legal Bases (EEA/UK)
We process personal data under: (i) performance of a contract (to deliver the Service); (ii) legitimate interests (security, analytics, improvements); (iii) consent (location, marketing); and (iv) legal obligations.
Sharing
- Vendors – e.g., Stripe (payments), Amadeus/OTA partners (inventory), cloud hosting, analytics.
- Compliance & safety – to law enforcement or to protect rights.
- Business transfers – in the event of a merger, acquisition, or sale.
Data Retention
We keep data as long as needed to provide the Service and for legitimate business or legal purposes. You may request deletion as described below.
Your Rights
- Access, correction, deletion, and portability.
- Opt out of marketing emails (link in footer).
- EEA/UK: object/restrict processing; lodge a complaint with your local authority.
- California: request disclosure/deletion/opt-out of sale or sharing of personal information.
Cookies & Tracking
We use cookies and similar tech for authentication, preferences, and analytics. You can control cookies via your browser; some features may not work without them.
Security
We use administrative, technical, and physical safeguards, including encryption in transit, access controls, and regular reviews. No system is 100% secure.
Children
The Service is not directed to children under 16. If you believe a child provided data, contact us to delete it.
International Transfers
Your information may be transferred to and processed in countries other than your own. Where required, we use appropriate safeguards (e.g., SCCs).
Changes
We may update this Policy. We will post the new date and, if material, notify you via the app or email.
Contact
Email: support@cinko-hotels.com